What currency do you use?
At the present time, we only accept UK Pound Sterling (GBP).
What cards do you accept?
We accept the following cards: Maestro, Switch, Visa, Visa Electron and Mastercard.
Can I pay by any other method?
No. We only accept payment by Credit Card or Debit card on the Internet.
Please note we DO NOT accept the following payment methods:
- Payment on Delivery
- Email
- Instalments
- Splashplastic
- Cheque
- Bank Transfer
- Postal Order
- PayPal
- Laser Card
What is 3D Secure?
3D Secure stands for Three Domain Secure - the payment industry's internet authentication standard which has been developed by the major card schemes. It protects your card details with a personal password, designed especially for customers who shop online to give added security. They allow you to create your own password, which only you know, to use every time you shop online using these cards.
How does 3D Secure work?
You need to register you card with a password. You only need to do this once, then whenever you use the card to shop online you will be asked to enter the password when you check out.
What do I need to do to register 3D Secure?
You may be asked by your bank to register your card after clicking 'Place Order', and will be directed to your bank's website in order to do so.
What if I am already registered for 3D Secure?
We accept the following cards: Maestro, Switch, Visa, Visa Electron and Mastercard.
Is it safe to order online?
If you have already registered, you will be prompted to enter your password when placing your order.
What cards do you accept?
We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it. This technology includes the following features:
- Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure
- Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server
- Data Integrity - this checks the data being transferred to ensure it has not been altered
Do I have to order online?
Ordering over the internet with joebloggsclothing.co.uk is the safest and most secure method of paying and therefore we only accept orders placed online.
When will I be charged?
When you reach the final billing page and press 'Place Order' we will immediately contact your bank/card issuer for authorisation to take payment from your account.
If the payment is authorised, you will receive an email within a few minutes confirming your order, and payment will be taken from your account shortly afterwards.
If payment is authorised but we have a query with your order, an email will be sent to you to advise you of the nature of the query. If we are unable to resolve the query for any reason and cannot dispatch your order, a full refund will be issued back to your card.
If the payment is not authorised by your bank or card issuer, your order will not be complete and no items will be sent to you.
Do you sell gift vouchers?
Unfortunately we do not currently sell gift vouchers.
Can I pick up my order from your warehouse?
Unfortunately it is not possible to pick up orders from our warehouse.
Do you deliver to my country?
Currently, joebloggsclothing.co.uk delivers to addresses in mainland UK only, but keep checking the site as this could change.
Click here to read our full delivery policy.
Which courier company do you use?
We mainly use Royal Mail and Business Post.
Can you leave the delivery at an agreed hiding place?
In the interests of safety we are unable to offer this service.
Can someone else sign for my delivery?
Yes, anyone at the specified delivery address can sign for the goods.
Do you deliver to BFPO addresses?
At present we do not offer this service.
Will you be getting any more in?
If the item has a 'Due In' status then stock will be arriving in the next few weeks. For items which are 'Out of Stock', there is a chance that we will be getting this back in stock so please keep checking the site to see if your desired item becomes available again.
I need more information about a product
We include as much information as possible about a product on the product page itself. Usually, more detailed information like product sizing and materials can be found towards the bottom of the page. There is also a full size guide available, click here to take a look.
If you need more detailed information, please click here to contact our Customer Services Team quoting the product title and the product code, which can be found on the product page (e.g. 23456BY-Blk-M).
I saw this item in an advert but cannot find it on your site
This means that the product is temporarily out of stock or has been discontinued. However please keep checking the site to see if your desired item becomes available again.
The product I ordered is now reduced. Can you refund me the difference?
Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.
Can you tell me where else I can buy this product?
Please be advised that our Customer Services Team cannot tell you where else our products can be purchased.
Can I change/cancel my order?
Once your order has been confirmed, it's not currently possible for you to change or cancel it prior to dispatch. Please refer to the 7-day Cooling-off period for more details.
7 day Cooling-Off Period
In addition to our returns policy, under the United Kingdom's Distance Selling Regulations you have seven working days (beginning the day after receipt) to cancel your purchase from joebloggsclothing.co.uk, for a full refund. (This does not apply to items that cannot be returned; these items are clearly marked with a '#' next to the product name.) In this case we will provide you with a full refund but we would ask you to return the cancelled items at your cost.
I'm not going to be in when you deliver my parcel. What will happen?
The carrier will leave you a card informing you that delivery has been attempted. On this card will be instructions on how to obtain your parcel.
I used my Discount Code but price stayed the same
In this case it means either the voucher has expired or has reached the its usage limit and is no longer available.
I forgot to use my Discount Code
Unfortunately we are unable to amend your order if a discount code was not originally applied at checkout.
My order is a gift for someone. Can I add a message to it?
Unfortunately this is not a service that we provide at this time. If you are ordering for delivery to an address other than the billing address, as is often the case with gifts, the invoice will be sent to the billing address so if the order is a gift the recipient will not see how much was spent on the order.
You haven't replied to my query?
It is our policy to endeavour to respond to all customer enquiries within 24 hours. Sometimes our responses are rejected by your email provider for what could be a number of reasons (they are viewed as junk mail, your mailbox is full etc...), or the email we have sent you could be delayed by general internet traffic. If you have not received a reply from our Customer Care team within 48 hours, please click here to contact Customer Services Team stating your secondary email address or a family member's or trusted friend's email address. Please include YOUR Name, registered joebloggsclothing.co.uk email address, order number (if applicable) and original query. Please also state that your original query was not replied to.
Can I track my order?
At present, joebloggsclothing.co.uk does not offer a delivery tracking service.
Where is my order?
Standard Delivery Orders
We aim to deliver Standard Delivery orders within 4 working days.
Unfortunately we cannot guarantee a specific delivery date for Standard Delivery orders. If you require your order to arrive on a particular date we suggest you use our Express Delivery for next working day delivery.
If you have followed the instructions above and still have not received your order, please click here to contact customer care with your query and order number.
Next Working Day Orders
You can track your Express Delivery order directly from the Courier's website. The Courier's contact details and your order tracking number can be obtained by emailing Customer Services after 2pm on the day you placed your order, if you placed your order before 12pm. If you placed your order after 12pm, you will be able to obtain these details after 2pm on the following working day.
If you are expecting delivery of your order today (i.e. your order was placed before 12pm on the previous Working Day (Monday-Thursday, except bank holidays), please allow for delivery to take place up to 5.30pm. A courier, requiring a signature, delivers the packages and so your order will not arrive with the normal post.
If a delivery has been attempted and you have received a card from the courier, please contact the courier directly to arrange another delivery or to pick up the parcel from their depot.
If you have followed the instructions above and still have not received your order, please click here to contact customer care with your query and order number.
If your order is made up of multiple items, some items may be dispatched separately. If this does happen, you will only pay one delivery charge, and we will send you two dispatch confirmation e-mails to advise which items have been dispatched in each parcel.
I need to return an item
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt
Please refer to our Returns Policy for more details.
I have received a faulty item?
If the item you received is faulty, please click here to contact the customer services team quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.
I received the wrong item
If the item you received is not what you originally ordered, please click here to contact the customer services team quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Can you confirm you've received my return?
Unfortunately we cannot confirm when we have received your return. We do recommend though, that you send your return by a secure postage method, such as recorded delivery. This way you will be able to trace your delivery through the carrier that you used.
Please note that we usually process a refund or exchange within 7 working days of receipt of your return. At this point we will email you confirmation of a refund, or send you your replacement. Please therefore do not contact us until 7 working days have passed since we received your return.
If it has been more than 7 working days since we received your return please click here to contact our Customer Services Team
7 day Cooling-Off Period
In addition to our returns policy, under the United Kingdom's Distance Selling Regulations you have seven working days (beginning the day after receipt) to cancel your purchase from joebloggsclothing.co.uk, for a full refund. (This does not apply to items that cannot be returned; these items are clearly marked with a '#' next to the product name.) In this case we will provide you with a full refund but we would ask you to return the cancelled items at your cost.
How long will it take to refund me?
Before contacting us please take note of the timescales required to process a refund:
- Please allow 7 working days from receipt of a return for us to process a refund.
- Once a refund is processed you will receive an email confirming this (the email will be sent to the same email address as your Order Confirmation email was sent).
- After receiving the return confirmation email, please allow a further 5-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside of our control. (N.B Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your billing address within 2 Working Days).
Part of my order is missing
This could be because we have sent your order in two parts, for example if part of your order is not currently in stock we will send one parcel immediately and the missing item/s as soon as they arrive in our warehouse. In this case you will have received notification of this on your confirmation email.
However, if you have received you order and an item is missing through error, please click here to contact the customer services team quoting your order number and the missing item and they will investigate the matter further.
Can I return my goods in person to your Warehouse?
Unfortunately, for security purposes, we are unable to accept any orders returned to our Warehouse.
Do I have to pay for return postage?
If you are returning an item, or items, to us for a refund then the cost of returning the item to us is your responsibility.
Please note, the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
If the item you received is faulty, please click here to contact the customer services team quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.
If the item you received is not what you originally ordered, please click here to contact the customer services team quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Why have you not refunded the delivery charge?
Delivery charges (the P&P cost you originally paid to have the order delivered to you) are non-refundable.
You have refunded me the wrong amount?
Regrettably, mistakes can happen. If you think you have been refunded the wrong amount please click here to contact the customer services team quoting your order number and the required refund amount.
Please note:
Delivery charges are non refundable so you will be refunded the full value of the items returned less the delivery charge.
If a discount was applied to your original order, and the refund of a returned item means that the original discount would no longer apply, the amount refunded will be adjusted to reflect this. For example:
You bought three £20 items as part of a 3 for £40 offer.
You return one item which means the items you bought are no longer eligible for the offer.
This means you spent £40 on two £20 items and therefore your refund would be £0
I'm new, how do I order?
Welcome to joebloggsclothing.co.uk. All the items you see are available to buy online. Simply click on the item you wish to buy, select the size and/or colour required and click 'add to shopping bag'. You can then go back and add additional items to your basket or proceed to 'checkout'.
Please note you will need your credit, debit or charge card details, including the billing address (the address to where the card bills and statements are sent).
Do you have a shop?
No, we do not have a shop, we are a UK based Internet Retailer.
Can I contact you by phone?
We prefer you to contact us via e-mail - this enables us to respond to all your queries quickly and efficiently. Corresponding via e-mail has a lower cost to us than a call centre, and we have built this lower cost into our prices passing the savings on to you.
Do you do wholesale?
If you are interested in wholesale opportunities then please email us at contact@joebloggsclothing.co.uk
Corporate Enquires
Press And Media Relations: e-mail contact@joebloggsclothing.co.uk
Affiliate Schemes and On-Line Partners: e-mail contact@joebloggsclothing.co.uk
General Marketing: e-mail contact@joebloggsclothing.co.uk
If you still cannot find the answer to your question please
contact us here
I would like to read your Privacy Policy
To read our Privacy Policy in full please click here.
I would like to read the Terms and Conditions
To read our Terms & Conditions in full please click here.
My email address/password is not recognised?
Maybe you registered with another email address? It is often the case that people forget which email address they used to register with us. You must use the exact email address and password combination with which you first registered in order to log back in to the site.
Maybe you have forgotten your password? If so we can send you your password to the email address you registered with. Just fill in the box by 'Forgotten Your Password?' on the login page.
If these are not successful or you have other email address or password related problems please click here to contact customer services team with your query.
I'm having trouble with my Shopping Bag?
The most common resolution for this problem is to delete the cookies on your PC and try again. To do this please click on the 'Tools' tab at the top of your Internet Browser, then select 'Internet Options'. On the first screen that pops up, select 'Delete Cookies' then click 'OK'. You should then not experience any further Shopping Bag problems.
Certain customers are having a problem whereby they place an item in their Shopping Bag, browse the website further and place another item in it, but when they return to their Shopping Bag the first item has disappeared.
If this is happening to you, it may be because you are using the 'back' button on your browser, rather than the links in the website itself. Please try again using the 'continue shopping' button on the Shopping Bag page and then only click on links within the joebloggsclothing.co.uk website. Do not use your 'back' button, or any other button on your browser if you can help it.
We use cookies to remember who you are, please make sure that you can accept cookies from us, for an explanation of cookies click here. For help with enabling cookies click here. If you are sure you have already enabled cookies perform a simple test by clicking here.
If these problems persist please click here to contact our customer services team
I am told that my card has expired, even though the expiry date is in the future.
This problem occurs when the date set on your own PC is wrong. Please check the date is correct (double click on the time at the bottom right of your screen) and then try placing your order again.
Other Technical Problems
Before contacting joebloggsclothing.co.uk we recommend that you update your PC using the Windows Update tool.
Please click here for details.
If problems persist,
please click here to contact our customer services team
To help us look into your problem please try to include in your email as many of the following details as possible:
- Your Operating System (e.g. Windows XP, Mac OS 9.0)
- Internet Browser (Internet Explorer 6, Netscape 7.02)
- What URL you were trying to access (e.g. http://www.joebloggsclothing.co.uk/articles/aboutus/)
- What time the problem occurred
- Please cut and paste into the email any error message that appeared on the screen